Privacy policy

1.Introduction

As part of its activity, EMX processes information about you. For example, by filling in a contact form, contacting our customer service, or using our website or mobile app, you provide us with information, some of which can identify you ("personal data").

We only use your personal data in the cases provided for by applicable regulations:

• the performance of a contract we have entered into with you;
• compliance with a legal obligation;
• your consent to the use of your data;
• the existence of a legitimate interest in using your data.

Contact: contact@entretienmx.fr

2.Data controller

The data controller is the legal representative of EMX, registered with the Rennes trade register under number 845 039 106 00016.

3.Data collected

3.1 Data you provide directly

• First name, last name, e-mail address
• Invoices containing personal information
• Vehicle data (model, brand, serial number, hours, photos)
• Login credentials and passwords
• Commercial prospecting preferences

3.2 Business relationship data

• Subscription and order history
• Customer service requests
• Billing and payment
• Reported incidents

3.3 Automatically collected data

Cookies

A cookie is a text file placed on your device when visiting a site. Information collected includes: IP addresses, operating system type, browser used, connection dates and times, browsing data.

Internet technologies

Scripts, pixels and redirects intended to improve the experience and deliver personalised content.

Mobile devices

Phone model, operating system version, connectivity, geolocation (if enabled).

3.4 Inferred data

Assumptions about content and services based on anonymous statistical data.

3.5 Data relating to minors

Our products and services are intended for adults. Minor users must obtain the consent of their legal guardian before providing personal data. A right to erasure is provided for users under 18.

3.6 Exclusion of sensitive data

EMX does not collect any sensitive data (racial origin, political opinions, religious beliefs, union membership, health, sexual orientation).

4.Purposes of use

4.1 Necessary operations

• Subscription and performance of subscription contracts
• Product and service orders
• Newsletter management
• Billing and payments
• Delivery management
• Customer service
• Satisfaction surveys
• Information about service developments
• Management of unpaid invoices
• Exercise of rights
• Legal compliance verification

4.2 Marketing and prospecting

• Marketing, advertising and promotional offers
• Personalised loyalty campaigns
• Contests
• Collection of customer reviews
• Business statistics

4.3 Cookie purposes

Operation and optimisation

• Adapting the presentation to your preferences
• Remembering forms and choices
• Automatic account sign-in
• Social network sharing tools
• Technical and security operations
• Display quality measurements

Audience measurement

• Usage statistics of site elements
• Audience and campaign analysis
• Identification of interests
• Improvement of customer knowledge

5.Retention periods

6.Access to data

6.1 Within EMX

Departments concerned: subscriptions, customer relations, administration, accounting, IT, marketing & sales. Access is individually restricted and staff are bound by a confidentiality obligation.

6.2 Data transmission

Subcontractors may be involved in: subscription management, payment security, publication delivery, order shipping, phone calls, mail delivery, content personalisation, technical maintenance, customer reviews, analytics solutions.

Our subcontractors access your data on the basis of signed contracts setting out their obligations regarding data security and confidentiality.

Using social network sharing buttons may result in data exchanges between EMX and those platforms. Data may also be transmitted to police, judicial or administrative authorities where legally required.

7.Transfers outside the European Union

Data is stored primarily within the European Union. Marginal transfers to subcontractors located outside the EU are possible; they are governed by the European Commission's standard contractual clauses.

8.Data protection

• Appointment of a data protection officer
• Information systems security unit
• Staff awareness of confidentiality
• Secured access to premises and platforms
• General IT security policy
• Secured access, sharing and transfer of data
• High standards in subcontractor selection

9.Your rights

9.1 Access to personal data

• Access to your data
• Rectification, completion and updating
• Erasure
• Objection to processing
• Portability (structured format)
• Post-mortem directives

To exercise your rights: contact@entretienmx.fr

If you are unsatisfied with our response, you may lodge a complaint with the French data protection authority (CNIL): www.cnil.fr/fr/plaintes

9.2 Objection to commercial solicitations

Your consent is collected before any commercial prospecting is sent electronically, except for existing customers regarding similar products. You can unsubscribe via the link in our e-mails, your online account, or by contacting customer service.

9.3 Cookie management

You can change your acceptance or refusal choices directly in your browser settings or by enabling the "Do not track" option.